Chapter 4- Measuring the Success of Strategic Initiatives
Measuring Information Technology's Success Key performance indicator - measures that are tied to business drivers Metrics are detailed measures that feed KPIs Performance metrics fall into the nebulous area of business intelligence that is neither technology,nor business centered, but requires input from both IT and business professionals. Efficiency and Effectiveness Efficiency IT metrics - measures the perfomance of the IT system itself including throughput ,speed ,and availability. Effectivesness IT metrics - measures the impact IT has business processes and activities including customer satisfation ,conversion rates, and sell-through increase. Benchmarking - Baselining Metrics Regardless of what is measured , how it is measured, and whether it is for the sake of efficiency or effectiveness, there must be BENCHMARKS - baseline values the system seeks to attain Benchmarking - a process of continuosly measuring system result, comparing those result to optimal ...