MGT 300

Organizational structures Organizational employees must work closely together to develop strategic initiatives that create competitive advantages. Ethis and security are two fundamental building blocks that organizations must base their businesses upon. IT Roles and Responsibilities Information technology is a relatively new functional area , having only been around formally for around 40 years. Recent IT -related strategic position:             =  Chief Information Officer (CIO):                 - Overseas   all uses of IT and ensures the strategic alignment of IT  with businesss goals                   and objectives                 - Broad CIO functional include:                     -Manager- ensuring the delivery of all IT projects, on time and within budget                     -Leader - ensuring athe strategic vison of IT is in line with the strategic vison of                                     organization                     -Communicator - Building and maint

Measuring Information Technology's Success Key performance indicator - measures that are tied to business drivers Metrics are detailed measures that feed KPIs Performance metrics fall into the nebulous area of business intelligence that is neither technology,nor business centered, but requires input from both IT and business professionals. Efficiency and Effectiveness Efficiency IT metrics - measures the perfomance of the IT system itself including throughput ,speed ,and availability. Effectivesness IT metrics - measures the impact IT has business processes and activities including customer satisfation ,conversion rates, and sell-through increase. Benchmarking - Baselining Metrics Regardless of what is measured , how it is measured, and whether it is for the sake of efficiency or effectiveness, there must be   BENCHMARKS - baseline values the system seeks to attain Benchmarking - a process of continuosly measuring system result, comparing those result to optimal

Chapter 3 – Strategic Initiatives for implementing Competitive Advantages Strategies initiatives - Organizations can undertake high-profile strategic initiatives including; Supply chain management (SCM) Customers relationship management (CRM) Business process re engineering (BPR)   Enterprise resources planning (ERP) Supply Chain Management (SCM)        -         It involves the management of information flows between and among stages in a                  supply chain to maximize total supply chain effectiveness and profitability        -         Four basic components of supply chain management include; o          Supply chain strategy – strategy for managing all resources to meet customers demand o         Supply chain partner – partners throughout the supply chain that deliver finished products, raw materials and services o        Supply chain operation – schedule for production activities o       Supply chain logistics – product delivery pr